Refund Policy

Statutory cancellation right

Customers purchasing from groceryharbour may cancel an eligible distance purchase within 14 days after receiving the goods without giving a reason. Send a clear statement to support@groceryharbour.shop; after notifying us, return the goods within the next 14 days.

A statutory exception applies only where it is legally relevant to the particular goods and was explained before purchase.

Statutory refund

We return eligible payments, including the least expensive standard delivery charge offered, using the original payment method and without a refund fee.

The refund is made without undue delay and within 14 days after we receive the goods or earlier proof of return. A lawful deduction may be made only for handling beyond what would be reasonable in a shop.

Additional 30-day return offer

In addition to mandatory rights, you may request an eligible voluntary return within 30 days after delivery. The item should be unused, complete and in its original condition and packaging, with the order number or another purchase record.

We pay eligible return freight. A voluntary refund is initiated within 10 working days after receipt and inspection; any earlier statutory deadline takes priority.

Faulty, damaged or incorrect goods

Send the order details and available photographs to support@groceryharbour.shop. We will assess the required repair, replacement, price reduction or refund without limiting mandatory consumer rights.